If you receive a product that is damaged during shipping or is defective, we are here to assist you. Please contact our customer support team within 72 hours of receiving the item(s) to initiate the return process. We may require photo evidence of the damage or defect for our records. Once approved, we will provide instructions on how to return the item(s) and arrange for a replacement or refund.

In the rare event that you receive the wrong item(s) in your order, please notify us within 72 hours of receiving the shipment. Our customer support team will guide you through the return process and ensure that you receive the correct item(s) promptly. We may request additional information or photos to verify the error before proceeding with the return.

What are "Assorted" mean?

When the title states that the items are “assorted,” it means they are selected at random and shipped accordingly. There can occasionally be instances where customers may not receive exactly what they wanted.

If you have a change of mind regarding your purchase and wish to return the item(s), we do accept returns under the following conditions:

• Return Shipping Cost: The customer is responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item(s).
• Restocking Fee: A restocking fee of 10% will be applied to cover the costs associated with processing the return and restocking the item(s) in our inventory. This fee will be deducted from the refund amount.

To initiate a return due to a change of mind, please contact our customer support team within 72 hours of receiving the item(s). Once your return request is approved, we will provide detailed instructions on how to proceed.

As of today, February 4, 2025, significant changes to U.S. cross-border shipping rules have taken effect, impacting eCommerce shipments from Canada to the U.S. Specifically, under the latest executive order, the Section 321 de minimis exemption (shipments under $800) has been terminated for goods with a country of origin of China, even if they are shipped from Canada.

What This Means for Your Shipments

• Made-in-China products (including Hong Kong) now require formal entry, which means all such shipments must go through customs clearance and will be subject to 10-30% duties and tariffs.

• For shipments we received on February 3 and 4, we are actively working with our partnered broker to clear all affected shipments via formal entry. Duties and taxes will be levied on these shipments and will be passed on to your account.

• Expect a 1-2 day delay for shipments received on these dates as they go through the new customs clearance process.


We understand this is a major shift for cross-border eCommerce, and we are committed to ensuring a smooth transition for our clients. If you have any immediate concerns or need assistance, please reach out to our team.

Thank you for your patience and trust as we navigate these changes together.